The Product Innovation Managing Director will have responsibility for product management of existing product solutions for Express Scripts/Evernorth while also driving new strategy and innovation. This individual will lead a team of clinicians and non-clinicians to optimize product performance, product sales, development of new solutions, collaboration with marketing on creation of market facing materials, and coordination with data, technology, and operations teams on the creation and management of product solutions and key clinical programs.

This executive leadership role reports to the VP of Product + Pharma Contracting and Strategy, an integral part of the PBM and Supply Chain Product organization of Express Scripts, with responsibility to drive connected solutions across our Evernorth platform (medical, behavioral, pharmacy, care solutions and care delivery). This individual will collaborate and influence across all lines of business and other product leaders to ensure we are delivering high value solutions to the market for our clients and patients while helping the company achieve growth and financial objectives. Responsibilities also include vendor related contract management, pharma contract negotiations, business development and presenting our solutions and strategies to all levels of leadership, account management and external clients and vendors.

Essential Functions

• Solution Strategy, Management & Development: Understand, design, and deliver the product strategy and solutions that can deliver value into the market both within the Pharmacy benefit and the medical benefit, including specialty medications.

• Solution Innovation: Work with key matrix partners to drive next generation pharmacy benefit solutions and future enhancements across the pharmacy and medical benefits.

• Develop and deliver the solution roadmap that enables our strategic and business imperatives. Assess market trends, needs, and value drivers that present opportunities for Express Scripts/Evernorth to deliver improved affordability, choice, and engagement for our customers.

• Influence the overall strategic direction of the Pharmacy Benefits business at Express Scripts/Evernorth, including its impact across all client segments, driving more affordable total healthcare and improved health outcomes.

• Partner with cross-functional senior leaders to ensure effective solutions and strategies are supported within enterprise and with account management/clients to deliver on key metrics and product performance guarantees. Partner with account management senior leadership for product upsell, pricing strategy and delivery of key initiatives.

• Advocate, internally and externally, and advance Express Scripts/Evernorth’s unique, integrated value proposition across all product solutions and features.

• Be a visible change agent in the market to drive better alignment and outcome amongst stakeholders in the broader Pharmacy ecosystem while also enabling the ability to align internally to execute and deliver value.

• P&L approach: Share accountability for solution penetration, return on capital investments and overall earnings contribution.

Desired Competencies

• Influential Leadership – Is skilled at communicating a strategic vision that influences individuals, teams, and an entire organization to perform at a higher level and embrace change.

• Strategic Agility – Is able to come up with the next great breakthrough initiative, comfortable speculating about alternative futures without volumes of data.

• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; uses customer information to improve products and services.

• Dealing with Ambiguity – Can effectively cope with change, shift gears comfortably and act without having the total picture.

• Accountability / Ownership – Takes responsibility for all work activities, follows through on commitments, implements decisions that have been agreed upon while maintaining confidentiality with sensitive information.

• Collaboration – Identifies opportunities and takes action to build strategic relationships that helps achieve business goals.

Qualifications & Experience

• Minimum of 12-14 years’ industry experience solving business problems with bachelor’s degree; advanced degree preferred with emphasis on Clinical or Business Leadership competencies – preferably both. Pharmacist (PharmD) preferred, but not required if candidate has relevant experience.

• Product development and management experience (end to end).

• Proven track record of driving profitable earnings growth and innovation.

• Proven track record for success in leading high-performing teams in a matrixed environment.

• Demonstrated thought leadership on challenging problems with examples of implementing innovative analytic solutions and driving outstanding results.

• Proven ability to work collaboratively in complex matrix organizations and agile teams.

• Blend creativity, relentless problem-solving, business acumen, and leadership to drive innovation through analytics working with Innovation team.

• Ability to manage a vision and purpose with various business stakeholders and analytics teams.

• Effective leadership, prioritization, and management of complex deliverable portfolio in a dynamic environment.

• Direct working experience in the healthcare environment, with strong knowledge of the delivery system and payer organizations, as well as major industry dynamics. Experience working with pharmacy benefits.

• A strategic orientation; able to create a compelling strategy and drive through implementation.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.