Why USAA?

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Research Engineer I, you will plan and conduct research efforts to identify, investigate, evaluate, and explore capabilities and limitations associated with USAA's Generative A.I. technologies in support of the Bank’s Advanced Analytics and Strategy Enablement initiatives.

You will be part of a dynamic organization that is passionate about enabling and using AI/ML methods to drive business outcomes in the banking and finance industry. Your work will include a range of activities such as: researching new technologies especially in the field of Generative AI for suitability to use cases, collaborating with cross-functional teams to scale and deliver execution support, developing the technology skills within the organization, helping people through the development of functioning applications, written reports, presentations, and collaboration with teams across the Enterprise. You will apply working knowledge of applicable business practices and IT processes to tailor recommendations and deliver insights to meet customer needs.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Independently conducts research to identify technology capabilities and limitations.

• Independently and proactively maintains awareness of the external landscape, to include technology trends in the industry.

• Conducts hands-on experimentation and/or prototype development, when required, to further research objectives.

• Develops and maintains relationships with internal and external partners to increase the impact of research efforts.

• Participates in the generation and protection of intellectual property.

• When applicable, provides technical analysis during planning for integration of new capabilities into the Enterprise.

• Communicates research results and recommendations through written reports, presentations, and/or demonstrations to inform business decisions.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree in a Science, Technology, Engineering, or Mathematics related field; OR 4 years of related experience in Science, Technology, Engineering, or Mathematics related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience conducting technical research, analysis, testing, and/or prototype design and development of hardware or software solutions.

• Working knowledge in current IT infrastructure and/or software development tools/methodologies.

• Demonstrated ability to rapidly learn and apply technical skills.

• Excellent written and verbal communication skills that demonstrate the ability to explain complex ideas.

• Prior experience developing and executing test plans, analyzing results, and communicating conclusions and recommendations.

• Experience testing and learning in a fast-paced environment.

• Prior experience analyzing, researching, and prototyping new hardware or software solutions.

• Understanding of research best practices and risk management policies and procedures.

What sets you apart:

• 2 or more years of post-academic/non-internship professional software development experience

• Self driven and independent problem solver

• Developing expertise in Generative AI; experience with generative models and experience in deploying AI models in production environments

• Proficiency in programming; ability to write robust code in Python (preferred) or another programming language

• Demonstrated knowledge of RAG (Retrieval Augmented Generation), Zeroshot (ZSL), Multishot prompting and other prompt engineering approaches, common AI/ML frameworks (e.g., TensorFlow, PyTorch), GIT, Docker and vector databases

• Demonstrated knowledge of cloud AI services (AWS SageMaker, GCP AI Platform, Azure ML) and APIs

• Proficiency in using and configuring Linux systems

• A demonstrated proficiency in containerization technologies such as docker

• Additional coursework or certifications in machine learning, NLP, Large Language Models (LLMs), multi-modal foundation models, and generative AI techniques

• Innovative prompt design skills possessing the ability to develop and refine advanced prompts to maximize the efficacy and creativity of AI responses

• Understanding of trends in the GenAI landscape and know how to prioritize and apply them to our offerings and projects

• Excited to share knowledge, open and/or participate in “why” discussions, computational cognitive science or the idea of building an AI being, and commitment to ethical AI practices

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.