This job was posted by https://okjobmatch.com : For more information, please see: https://okjobmatch.com/jobs/3073667 BGIS is currently seeking a Managing Director to join the team Remote, US.

The Managing Director has overall accountability for assigned account(s) including ownership for overall client relationship, profit and loss, account management growth, service delivery and operational performance (Key Performance Indicators, Service Level Agreements and Governance)

JOB RESPONSIBILTIES

Business Portfolio Management & Profitability

• Ownership and accountability for achieving profitability targets through effective planning, leadership, operational, financial and risk management as well as implementation of process and technological improvements
• Directs account team and collaborate with relevant stakeholders in the continuous identification and implementation of best practices; review, refinement and/or development and implementation of processes, technologies and sustainable practices, leveraging self-perform wherever possible to achieve efficiency gains. Directs the implementation of related enhancements for the account.
• Directs the development, consolidation, implementation and management of budget for the account.
• Collaborates with product line leaders to ensure financial and operational targets are achieved
• Collaborates with shared services groups to drive operational support for service delivery

Account Management

• Accountable for the development of the strategic account management plan, gaining client alignment and achieving the key objectives of the plan
• Continuously engages clients in discussions to understand and anticipate needs and identify additional services. Recommends and sells pull-through of additional services
• Develops, recommends, implements and directs the execution of strategic and account expansion plans to enable results including but not limited to business growth, achieving and enhancing performance
• Collaborates with relevant internal stakeholders to achieve growth objectives and implement additional services
• Provides quarterly value reporting to substantiate value creation to clients
• Provides value added recommendations, solutions and thought leadership to the client to enhance portfolio

Business Development

• Accountable for business development for assigned account(s)
• Collaborates with relevant stakeholders on business pursuits. Contributes to proposal development, actively attends relevant events in order to establish market presence and contribute to brand awareness, networks to maintain awareness of potential opportunities among other activities to enable business acquisition and expansion

Service Delivery Management

• Overall ownership for ensuring all client obligations are delivered and that all operational and financial metrics are achieved
• Accountable for ensuring that the manner in which the work is delivered complies with all requirements including but not limited to environmental, health and safety, and building standard requirements
• Collaborates with relevant stakeholders and leads the account team in the continuous identification, development and implementation of innovative solutions to continually deliver value to the client.

Client Relationship Management

• Ownership and accountability for client relationship and for achieving client satisfaction objectives for the assigned account(s)
• Develops and maintains effective relationships with clients, managing client expectations and ensuring client satisfaction is achieved
• Acts as the focal point of escalation for issues pertaining to the assigned account(s)
• Position level of client representatives ith whom this position typically interacts with are typically at the senior management and executive level
• Leads the renewal process with client and BGIS stakeholders

People Leadership

• Accountable for employee-related function including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations
• Develop succession plans in partnership with the People and Culture team for all senior account team members

KNOWLEDGE AND SKILLS

University degree in business administration. MBA would be considered an asset

More than 10 years of business portfolio management and account management work experience

Exceptionally skilled at managing business portfolios along with exceptional business acumen

Exceptionally skilled at account management

Exceptionally skilled at client relationship management including those with client representatives at the executive management position level

Exceptionally skilled at managing service delivery and meeting service delivery obligations

Exceptionally skilled at communicating with, negotiating, influencing and persuading others to achieve desired outcomes including with