Service Director

Department: DeVivo Companies

Location: New Britain, CT

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The Service Director is the functional leader of the various service departments of the business and provides them direction and support. The Service Director connects the departments, coordinating and standardizing operations in so far as it is expedient and efficient. This position increases communication between departments and encourage the sharing of resources between them

DeVivo Companies is a diversified dealership that sells and services a broad range of vehicles and equipment. Learn more about us at www.devivocompanies.com.

What We Offer:

• Family-oriented culture & team environment

• Promotion opportunities - we promote from within

• Medical & dental insurance

• Life insurance

• Flexible spending account

• 401k plan with company match

• Paid time off

• Paid training

• Paid holidays

• Certification reimbursement

• Competitive compensation package

Primary Responsibilities:

• Designs the processes and policies that govern the service departments of the business, including customer check-in and service, work order management, scheduling & dispatching, service operations, warranty administration, and quality control. Trains the tasks needed to perform processes and the skills needed to perform tasks. Audits for success.

• Plans for and manages service department profitability through management of the main levers of volume, pricing, and costs.

• Plans for and manages suppliers of the service department, primarily including vehicle manufacturers (OEMs) and component manufacturers.

• Assists Location Managers in planning for and supervising service department staff. Trains and supports service department managers and service advisors.

• Plans for and manages corporate service department staff, including recruiting, hiring, employee relations, and termination. Employs leadership skills to produce positive changes in employee behavior.

• Plans for and manages the resources employed by and expenses assumed by the corporate service department.

• Coordinates cross-functionally with other departments and divisions of the business.

• Analyzes the market and creates relationships with participants, including customers and industry suppliers. Uses knowledge to support the strategy process of the business.

• Contributes to the formal, internal communications of the DATTCO Sales & Service business. Develops, manages, and contributes to the internal communications of the corporate and location service departments.

• Contributes to meeting the goals and objectives of the business. Develops goals and objectives and manages the performance of the location departments against them.

• Forms and leads project teams to solve issues facing the service departments.

• Manages departmental compliance with both internal, regulatory, and OEM policies.

• Contributes to a positive business culture through words and actions.

Required Qualifications

• At least 5 years of service management or administrative experience in a vehicle dealership

• Understanding of products & services of the business

• Strong working knowledge of operational processes in service department

• Strong communication and collaboration ability

• Strong motivation ability

• Proficient in Microsoft Excel

Preferred Qualifications

• Bachelor-s Degree (or equivalent business experience)

• Knowledge of dealerships existing processes and systems

• Knowledge of OEM processes and systems, especially Navistar

• CDL Class B with P endorsement

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status and all other protected classes.

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