This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2206890

Closes:6/9/24 - Moscow, ID - Full-time/Hourly

Wage:\$25.00 p/h

Employment Benefits:https://discovergoodwill.org/benefits/

*Summary:\ *

Deploy & support donated goods retail technology including point-of-sale & e-commerce. Support the proper operation & security of the point-of-sale (POS) system terminals, database, & servers. Support devices such as printers, scanners, & credit card terminals. Install & support workstations & IP telephones on a network. Travel to branch offices & retail facilities as required. Provide training & resolve concerns using help desk ticketing, remote control software, telephone, & email. Support mailboxes & Teams groups, SharePoint sites, & team member engagement apps. Support Microsoft Office 365 apps, Azure apps, & other hosted cloud services. Support local networks & wireless network access.Must successfully pass driver record & background check.

Education &/or Experience:

Bachelor\'s degree from a four-year college or university; or four yearswork experience relating to thesupport & maintenance of computers, peripherals, retail technology, Windows applications, & the end-user.

Computer Skills:

Requires experience working in a Microsoft Windows enterprise networking environment. Must be proficient in Windows server administration & Microsoft Office applications.Must be able to quickly learn business applications & communication tools. Must be able to build & repair computer systems. Must be able to install & configure displays, printers, copiers, & scanners.Will demonstrate the ability to create active directory accounts & mailboxes after instruction.Must be proficient in Point-of-Sale systems support, network support, & data center support. Able to use & support VMware vSphere & Microsoft Hyper-V virtual machines & host systems.

Certificates, Licenses, Registrations:\ Microsoft application certifications & network system certifications are preferred. Travel required using company &/or personal vehicle. Must have valid driver\'s license, clean driving record, & proof of personal auto insurance.

Essential Duties & Responsibilities include the following:

• Provide after hours, on-call support as needed. Weekend hours will be required.
• Install Microsoft Windows, business applications, communications software, & system drivers.
• Configure, install, & maintain all POS & e-commerce systems & related peripherals including credit card terminals, registers, printers, scanners etc.
• Support the installation & operation of video surveillance systems including recording devices, physical connections, cameras, & software.
• Perform installation, configuration, & upgrades of software programs for POS & E-commerce.
• Create & configure computer accounts, user accounts, & retail operations security levels.
• Support all Facility\'s computing systems, including E-commerce, POS, bar-code tagging, shipping/receiving, donor services, & book scanning.
• Support of IT network connection closets, ensuring physical security, physical connections, & power distribution.
• Configure & maintain the E-commerce & POS servers as well as their associated workstations.
• Maintain all communications between the retail locations & the host servers & E-commerce cloud applications.
• Provide required written documentation & recordkeeping.
• Determine source of concern by interviewing users on the telephone.
• Administer security policies, updates, & antivirus on application servers.
• Maintain participant confidence & protect operations by keeping all information confidential.
• Contribute to team effort by accomplishing related results as need ed.
• Troubleshoot office staff telephones, monitors, computers, network devices, & printers.
• Assist with physical installation & maintenance of network cabling.
• Advise users of best practices for the retail system, e-commerce, email, & file maintenance.
• Other duties as assigned.

\ \ For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.\ \ <https://www.applicantpro.com/j/3349153-31144>