Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED! LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts! We are also a PEOPLE FIRST company. We often say, "parking is our industry, but people are our passion." Our mission is to "create opportunities for our employees and value for our clients". If you're looking to join a growing company led by passionate people committed to being the best - contact us today! Details Rate: $55,000 annually Location: Cleveland, OH (Downtown) Hours: Varies depending on operational needs including nights, weekends and holidays The Spirit of the Position: The Operations Manager oversees the operations of a location(s), under the direction of the Director of Operations to ensure 24/7 professional parking & valet management. As a company devoted to promoting an employee-focused servant leadership culture, the Operations Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location(s). Principal Job Duties: Travelling between locations 3 days a week minimally to oversee day-to-day operations. Lead, direct, and develop team of employees at parking location(s). Manage, plan, schedule, train and direct the activities of on-site employees. Responsible for completion of daily tasks at assigned location in the absence of an assigned frontline employee(s) or on a regular basis to fill a shift. Reinforce all company policies and SOPs (standard operating procedures), and ensure all staff are conducting themselves in a professional manner. Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance. Responsible for financial management of assigned locations ensuring adherence to budget and revenue enhancements. Responsible for ensuring uptime on all parking equipment, including inspecting, repairing, and/or escalating equipment issues in a timely manner. Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients. Daily, Weekly, Monthly, and Annual financial and operational reports as required. Ensuring that increased revenue, managed expenses, and customer satisfaction are maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients. Managing, planning, scheduling, training, and directing the activities of employees. Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location(s). Resolve or escalate customer complaints as necessary. Organize and manage the oversight of event operations within LAZ Parking. Assist with the monitoring, review, and analysis of the market rate structures. Implementation and completion of other projects, programs, and initiatives that may arise from assigned location(s). Additional related duties as assigned. Education: Bachelor's Degree or equivalent work experience. 1+ year in a management role. Knowledge of Excel, Word, Power Point and General Microsoft Office Applications. Parking management experience is preferred but not required. Ability to be flexible in schedule in order to meet operational needs. This may require occasionally working outside of regularly scheduled hours. Skills: A