Description: Our client in Holland, MI is hiring for a level 1 support helpdesk analyst to support 3rd shift operations.

We are looking for someone to cover the night shift supporting end-users in different time zones. This person will be the only on-site resource acting as first line of defense.

Responsible for handling 10-15 calls/night while doing ticket work. Issues include password resets, software troubleshooting, managing ticket queue (Remedy), account creation. Providing phone & email support within Remedy ITSM, Windows environment.

*Looking for someone eager and willing to learn/advance in their career. *

Skills:

Service desk, Troubleshooting, Windows 10, Active directory, Ticketing system, Office 365, Technical support

Top Skills Details:

Minimum:

• 6-months of Service Desk Experience

-Active Directory

• Troubleshooting Win/O365 Applications

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.