By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: Job Description WHY CHOOSE US? As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! We are currently seeking Full Time Senior Specialist; Instructor Excellence This is a work from home position. This position is open to qualified candidates located in the continental United States. WHAT YOU NEED TO KNOW The Sr. Specialist, Instructor Excellence, reporting to the Manager, Instructor Excellence, plays a crucial role in promoting and enhancing the quality of delivery for all Training Services classes. The Sr. Specialist, Instructor Excellence assumes responsibility for a range of tasks following the conclusion of Quality Assurance and Compliance (QAC) investigations. These tasks include coaching, facilitating retraining opportunities, overseeing probationary measures, class observations, administering & analyzing student surveys, etc. WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Efficiently manage and track complex customer service issues from diverse channels, such as email and Salesforce cases, until their resolution. Perform a range of administrative tasks, including the management of Service Delivery mailboxes. Support accommodation requests for Service Delivery classes, aligning with the Inclusion Resource Guide. Identify business trends and gaps, offering insights for improvement. Participate in or lead various initiatives and projects. Promotes and enhances the quality of the delivery of Training Services courses and class instruction. Functions as a lead coach to internal and external stakeholders in Red Cross course training courses, with limited guidance and support. Monitors and evaluates Instructor's performance to validate they are conducting classes in compliance. Collaborate closely with cross-functional teams, including Training Services Business Process & Compliance, Sales, BGST, TSC, Customer Operations, Quality Assurance & Compliance, Product, Chapter Partners, and others. Performs other duties as assigned by Service Delivery Leadership. *Standard Schedule: Monday-Friday standard business hours. The salary range for this position is $54,500-$72,600. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary