Become a part of our caring community and help us put health first

The Role

This is a unique opportunity to directly connect with patients on the barriers most affecting their ability to engage in the care they need, and subsequently work to find solutions that positively impact their quality of life. We are looking for individuals who are:

• Dedicated to serving at risk populations most in need of additional supports

• Creative problem solvers

• Enthusiastic about working in a fast paced and developing market

Working within an interdisciplinary care team, the Community Health Worker is responsible for proactively engaging patients identified as high-risk and implementing targeted interventions to address social needs and increase access to care.

This role requires an understanding of how socioeconomic stressors can impact ability to engage in healthcare and subsequent health outcomes. Experience will ideally include prior work with patients with behavioral health diagnoses, as well as in navigating local community-based resources and benefit applications.

This role has a mobile presence, involving travel to patients' homes, treatment facilities and community-based settings, and assigned clinics to facilitate and foster connections.

Job Functions

• Develop a wholistic view of patient needs related to Social Determinants of Health

• Identify existing barriers to engagement with necessary resources and supports

• Provide education around maintenance of chronic health conditions, as well as available options for behavioral care and social support

• Serve as liaison between the patient and the direct care providers, assisting in navigating both internal and external systems

• Initiate care planning and subsequent action steps for high-risk members, coordinating with interdisciplinary team

• Supporting patients' self-determination, motivate patients to meet the health goals they have identified

• Conduct Transitions of Care for Observation stays

• Refer patient to necessary services and supports

• This field may include but is not limited to: assistance with transportation, food insecurity, navigation of and application for benefits including, Medicaid, HCBS, working to reduce costs associated with prescription medications, organizing schedules of follow up appointments, alleviating social isolation

• Perform all other duties and responsibilities as required

Organizational Responsibilities

• Participate in interdisciplinary review of and coordination around complex patients

• Maintain patient confidentiality in accordance with HIPAA

• Document patient encounters in medical record system in a timely manner

• Follow general policies related to fire safety, infection control and attendance

Required Qualifications

• High School Diploma or equivalent

• Community Health Worker certification, or willingness to complete within one year

• Minimum of 2 years of experience working in human services and navigating community-based resources

• Bilingual in English/Spanish or English/Creole with the ability to speak, read and write in both languages without limitations and assistance

Preferred Qualifications

• Bachelor's Degree in applicable discipline

• Familiarity with state Medicaid guidelines and application processes

• Experience working with patients with behavioral health conditions and substance use disorders

• Prior experience conducting home visits and knowledge of field safety practices

• Training as an LPN or LVN

• Training as an EMT or paramedic

Skills/Abilities/Competencies Required

• Ability to multi-task in a fast-paced work environment

• Flexibility to fluidly transition and adjust in an evolving role

• Excellent organizational skills

• Advanced oral and written communication skills

• Strong interpersonal and relationship building skills

• Compassion and desire to advocate for patient needs

• Critical thinking and problem-solving capabilities

Use your skills to make an impact

Additional Information

Working Conditions

This role has a mobile presence, involving travel to patients' homes, treatment facilities and community-based settings, and assigned clinics to facilitate connections.

Workstyle: Combination in clinic and field, local travel to meet with members

Location: Must reside in Boynton Beach area

Hours: Must be able to work a 40-hour work week, Monday through Friday 8:00 AM to 5:00 PM, over-time may be requested to meet business needs.

Tuberculosis (TB) screening : This role is considered member facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Driver's License, Reliable Transportation, Insurance

This role is part of Humana's Driver safety program and therefore requires an individual to have:

• a valid state driver's license,

• proof of personal vehicle liability insurance with at least 100/300/100 limits,

• and a reliable vehicle.

Benefits

Health benefits effective day 1

Paid time off, holidays, volunteer time and jury duty pay

Recognition pay

401(k) retirement savings plan with employer match

Tuition assistance

Scholarships for eligible dependents

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$47,700 - $65,600 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva: Conviva Care Centers provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health - addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. https://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocselfprintposter.pdf

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact yourcareer@humana.com for assistance.