This is a great opportunity at our St. Vincent's Birmingham Clinic!

Scope:

Under direct supervision is responsible for scheduling patient appointments and tests in an efficient and timely manner. Answers all incoming calls and directs calls to appropriate personnel. Serves as a liaison between patients and medical staff.

Essential Duties and Responsibilities:

Answers incoming calls; assesses caller's needs and directs to appropriate personnel.

Pages clinic personnel as appropriate.

Obtains and communicates messages in an accurate and timely manner.

Schedules new patients and return appointments in computer system in accordance with physician and/or office guidelines.

Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel. ·

Obtains and enters all authorization and correspondence relating to referrals in patients charts and computer. ·

Maintains physicians' schedule: on call, vacations, meetings, etc. ·

Schedules outpatient appointments/testing and hospital admissions upon request.

Obtains necessary pre­ certification as required. ·

Handles new patient referrals, gathers necessary information, assigns the patient account number, and schedules appointments. ·

Collects co-pays, deductible and other out of pocket amounts at time of visit. ·

Maintains primary office scheduling book containing all physician meetings, satellite schedule, rounding and call coverage. ·

Provides patients with accurate and legible appointment cards. Documents "no shows" in patient's chart for missed visits. Follows up with patient to reschedule any missed appointments. ·

Arranges for patients to have financial counseling as needed. ·

Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation. ·

Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested. ·

Prepares correspondence, memos, forms and other typing as requested by supervisor.

Education and/or Experience:

· High school diploma or equivalent. One (I) year office experience preferably in a

clinical setting.