Position Title: Premier Service Center Manager

Northwest Community Credit Union, a division of TwinStar Credit Union, believes in providing our employees an environment where they can flourish personally and professionally. We are proud that we have never lost sight of our founders' commitment to providing each individual, and our community, with uncommon care. Join a team with a rich heritage of serving our region for more than 70 years!

Northwest Community Credit Union serves members from offices in 36 locations across Oregon and Washington.

Location: In-Person.

Travel is Required.

Premier Service Center – Cedar Hills

2597 SW Cedar Hills Blvd.

Suite 110

Beaverton OR 97005

Status:

Full-time, Regular, Exempt

Pay Range:

The full pay range is $66,773- $93,482/year. Depending on experience and qualifications

We provide an additional $2.00 per hour bilingual differential for those employees who are able to support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.

Applicants are encouraged to apply by May 17, 2024 at 5:00 PM PST.

We are seeking a Premier Service Center Manager to join our team! This position manages daily Premier Service Center operations with the delivery of outstanding member service, achievement of growth goals, operational efficiencies, and development of branch staff. Develops and maintains member relationships and utilizes the full spectrum of Premier Service products and services.

Visa sponsorship not available.

Contact us at 800.258.3115 with any questions or request for accommodation.

Essential Functions and Tasks:

• Models and instills leadership and accountability to Premier Service staff through active performance management, coaching and development plans, and team meetings.

• Executes and communicates the credit union's direction and vision to staff.

• Partners with Premier Program Manager to develop products and programs for the Premier Service Center.

• Leads and trains Premier Service staff to meet or exceed credit union, branch, and individual goals set by senior management.

• Seeks opportunities to grow the Premier Service Center and Premier Program assets and membership through community outreach, networking, and business development.

• Leads regular sales, service, and operational meetings and trainings to Premier Service staff. Ensures new and updated policies and procedures are communicated to Premier Service staff.

• Engages with members of all financial backgrounds to understand their varying needs and provides personalized services for their financial goals. Recommends products and provides various member services, including but not limited to savings and checking programs, opening new accounts, CDs, approving checks, taking loan applications, interviewing members, providing disclosures, conducting credit checks, and ensuring documentation is complete.

• Handles and oversees daily operations of both Premier Service Centers, including ITM balancing, negotiable items, and audits.

• Ensures Premier Service Center compliance with security and control policies and procedures. Responsible for satisfactory internal audits and operational soundness.

• Utilizes tact and experience-based knowledge to resolve escalated member situations by explaining specific policies and products while representing the credit union in a professional manner and maintaining positive member relations.

• Understands and complies with federal and state regulations relating to financial products and services as well as the credit union's policies and procedures and regulations pertaining to the Bank Secrecy Act (BSA).

• All other duties as assigned.

Education and Experience Required:

• High school diploma (GED equivalent).

• Five (5) years of experience in retail banking with three (3) years in a leadership role, showing a progression of responsibility.

• NMLS Certification.

• Strong knowledge of branch operations.

Education and Experience Preferred:

• Bachelor's degree in Business, Finance, or related field preferred.

Demonstrated Abilities:

• Ability to be a strong credit union advocate for the branch and credit union products and services.

• Capable of exercising discretion and independent judgement in interpreting policies and procedures and can provide feedback and coaching through that lens in addition to employee development conversations.

Benefits & Other Compensation:

This position is eligible for coverage under the credit union's group welfare benefits program the first of the month following your date of employment. The benefits program includes coverage paid in full by the credit union, benefits which employees share in the cost, and voluntary coverage. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Coverage covered at 100% by the credit union includes Basic Life/Accidental Death & Dismemberment (AD&D) Insurance, Long-Term Disability, and Travel Accident Coverage. Employees share in the cost of Medical Insurance, which also includes Dental and Vision coverage. Employees also have the option to elect voluntary coverage for Life/AD&D, Short-Term Disability, and AFLAC at 100% of the cost.  

The credit union offers the utilization of Flexible Spending (FSA), Dependent Care (DCA), and Health Savings Accounts (HSA) that are set up to reimburse you with pre-tax dollars for eligible healthcare and/or dependent care costs. Eligibility to contribute towards one of these savings accounts is effective with the medical insurance enrollment, based on the type of medical coverage selected.  

Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

EEO Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.