Director of Retail Operations (OH, Batavia)OH, Batavia

The Director of Retail Operations has financial and operational responsibility for each team within their assigned division with a goal of continuous improvement. They must ensure the delivery of the highest standard of customer service and that all retail needs of the company’s customers.

Directly supervise all retail micro market and vending operations. Work collaboratively with corporate and division level management to ensure best in class service standards, execution compliance and profitability that meets or exceeds company guidelines and budgets. Must be able to carry out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training retail market and vending employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Experience why Five Star Food Service is the employer of choice in the Southeast: https://youtu.be/MXAlUJXzD1A

You'll Be a Great Fit if You're

• Excited and eager to learn new process and techniques

• Driven and customer services oriented

• Positive & professional

• Comfortable multi-tasking and adapt easily to change

• Someone who likes to have fun at work and work with a team

  What You’ll Do as a Director of Retail Operations:

• Visit accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention; actively assists customer service managers to achieve pricing and retention goals. Individual is a primary contact for Customer/Clients interaction.

• Actively support sales activities to include client presentations, grand opening events, trade shows, proforma development, and retail space design.

• Coordinate/execute retail market and vending installations, merchandising, and promotional activities in a professional and timely manner in new and existing accounts; performs retail location inspections and inventory audits to ensure company standards are met.

• Review retail market and vending reports daily and weekly to ensure client satisfaction, data integrity, targeted spoilage rates, accuracy of retail operation collections, and labor costs; ensure quality, cleanliness, merchandising, plan-o-gram and promotional execution and compliance with the utmost sense of accuracy and timeliness and ensure all customer service and company policies and programs are maintained.

• Maintain the retail operating system within accordance of program standards. Utilizes reports to determine proper replenishment, merchandising and inventory level in established retail locations. Ensures that territories under their supervision control waste, and over/shorts in accordance with Five Star’s company standards.

• Assist as needed the VP of Retail Operations with efficient warehouse operations, maintaining appropriate on hand inventory levels, manage staffing, and ensuring warehouse is compliant with all company guidelines.

• Review service frequencies with subordinates to maximize retail sales without jeopardizing customer satisfaction; review with subordinates the retail service structure to improve productivity and control overtime compensation, as well as controlling employee scheduling so that employees are allowed their requested days off, and the operation has sufficient labor each day for service obligations. Performs activities of workers supervised when needed.

  General Requirements:

• Bachelor's degree (B.A.) from four-year College or university; or (5) Five years related experience and/or training; or equivalent combination of education and experience.

• Must be able to lift 35lbs+; on a repetitive basis and have the ability to reach, bend, stoop on a frequent basis.

• Must be able to consent to a pre-employment background check.

• Must be able to consent to a drug screen.

• Must be able to consent to a MVR review.

• Ability to follow workplace safety policies and guidelines.

  Benefits:

• Full-Time Employee Benefits Package Includes: Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability, 401(k), paid vacations and holidays

• Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc.

  About Five Star Food Service:

  Join one of the nation’s largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service.

  Notice:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  EEO/Disabled/Veteran

Location - OH, Batavia