Patient Services Intermediate

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

We are actively seeking compassionate, enthusiastic, and patient oriented individuals who will share in the goal of creating the ideal experience for our patients, family, and employees.

To be considered for this position, a cover letter is required and should be attached as the first page with your resume.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day

• 2:1 Match on retirement savings

Responsibilities*

• Manage and expedite patient image/ film flow through the reading room area.

• Work with physicians on adherence to breast imaging procedures.

• Assign daily procedure points to radiologists.

• Manage phone calls from internal and external customers related to procedures.

• Creating and updating Radiologist worklist.

• Ensure all images and appropriate comparisons are available on the reading room workstation.

• Manage daily work queues.

• Accurately identify and archive outside studies.

• Identify and contact appropriate physician/ clinics for radiologist request.

• Review reading room work list to ensure ER and inpatient exams are available.

• Review outside reports, request and prepare images for film consult appointments.

• Request outside images for patient's appointments.

• Prepare MRI cases to be interpreted.

• Facilitate communication between Technologists and Radiologist.

• Load images and prepare for BCC conference.

• Audit logbooks to ensure incomplete cases are completed in a timely manner.

• Review annotated images and print accurately for callback appointments ensuring size quantity and images are accurate.

• Process charts for pathology of procedures daily.

• Contact BCC with procedure results.

• High intensity patient flow must be compassionate and able to manage stressful situations.

• Subject to assist in different areas of the breast imaging department.

• Cross coverage for Patient Services Assistant and Patient Services Associate roles

Required Qualifications*

• High school diploma or GED prior experience performing complex scheduling exceptional interpersonal skills and ability to work well within a team setting.

• Communicates effectively.

• Demonstrates active listening, written, verbal and information technology skills.

• Ability to multitask in a fast-paced, multidisciplinary clinical setting.

• Demonstrated excellent attendance.

• Expected to be proficient in identifying problems, seeking, and implementing solutions.

Desired Qualifications*

• Working knowledge of medical terminology

• 3 - 4 years experience in a public contact setting

• Responsible office experience required, preferable in a medical setting.

• Extensive knowledge of Microsoft Outlook

Work Schedule

Day Shift, Monday - Friday / Occasional Saturdays

Work Locations

East Ann Arbor/ Breast Imaging/Radiology

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

248847

Working Title

Patient Services Intermediate

Job Title

Patient Services Intermediate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Full/Part Time

Part-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Cancer Center RAD

Posting Begin/End Date

5/08/2024 - 5/22/2024

Career Interest

Healthcare Admin & Support

Radiology

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