Description To Heal. To Teach. To Discover. At University Hospitals, this is more than just our mission. These words embody the opportunities available to the many world-class doctors, nurses, health care professionals, and support staff that choose to join UH and Be the Difference. A Brief Overview Patient Access Representatives provide our world renowned healthcare team with comprehensive administrative support. PAR's serve as the first point of contact for patients and exemplify personal warmth, patient engagement, and professionalism. PAR's offer solutions in anticipation of patient needs and greet every patient verbally, with eye contact, and body language that is welcoming and friendly. In this highly visible role PAR's support departmental teams and interact with patients, families, and health care providers. What you will do Responsible for interviewing/registering/instructing patients in a face-to-face setting or on the telephone. Enters and validates medical, demographic, insurance, financial, and business data in a timely and courteous manner to ensure master patient index integrity and creation of an accurate claim. Prepares standard patient materials including forms, labels, brochures, surveys, etc. Maintains confidential health records, processes physician orders, and schedules patients. Identifies and communicates need for interpreter services. Provides patient education regarding third party coverage and liabilities. Communicates possible payment options and personally connects patients to financial counselor if needed. Collects, posts, and balances co-pays, deductibles and other patient payments. Maintains expertise in PAS legal and compliance requirements; incorporates principles into workflows. Handles a wide variety of patient inquiries regarding services and logistics to ensure patients can access care with maximum throughput and minimal delay. Recruits and trains patients to access My UH Care Personal Health Record. Ensures achievement of productivity and quality standards. Maintains up-to-date knowledge of computer systems, insurance/government regulations and UH/PAS policies/procedures used within the department. Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency. Actively participates in UH emergency preparedness. Maintains a clean and organized work area. Will be cross-trained to perform other duties as assigned. May be scheduled to work at off-sites. Equal Opportunity Employer -- minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity